Warren client care
Check the status
of your order.
See the latest on your order, custom piece or repair. A private update from the team caring for your jewellery.
Your order update.
Enter the private code or link provided by our team.
Online updates are currently unavailable. Contact our team for your order status ↗
Find your private code.
Use the code or link on your ticket, or in the message from our team.
View the latest status.
See your order’s progress and estimated ready date, when available.
Speak with our team.
For more details about your piece, our Lancaster team is here to help.
About your private access.
Where can I find my private code?
Your code is shared with your ticket or order message. Paste the code or the full private link into the field above. Your order reference is different from your access code.
Having trouble accessing your order?
Call our team with your order reference. We’ll help you access your update or arrange a new private link.
Personal assistance
We’re here for you.
Call 717-299-3088Monday to Friday, 10am to 6pm
Saturday, 10am to 4pm · Eastern time