Frequently asked questions

Custom Design

Can you create a custom designed ring/bracelet/earrings/necklace?


Of course - that's what we specialize in! Feel free to fill out our online design survey, send us an email (julie@warrenjewellers.com) or call us at 717-299-3088. We use the latest in 3-D technology to bring your designs to life!




What is the difference between a natural mined diamond and a lab grown diamond?


Lab grown diamonds are essentially chemically and visually identical to natural diamonds! The main difference between the two is that one was grown in the earth over millions of years, while the other was grown in a lab for a few months. Lab grown diamonds have grown in popularity due to being more socially responsible as well as more cost effective to their natural counterparts.




Can I use my own center stone in a custom design?


No problem! We understand that you may have your own diamond or gemstone and we will be glad to create a design customized for it or tweak an existing one to fit your stone!




Are your custom designs socially responsible?


Of course! All the metals in our pieces are recycled. All of our stones are either lab-grown or sourced ethically.




Are your custom designs cast in the USA?


Yes! Although, we do not have the technology to support casting in house, all of our custom settings are created in good Ole Louisiana! We do, however, design the piece in store with our 3-D design program.




Do I need to set up an appointment to create a custom design?


Not necessarily. If you're able to set up a time with us, either by phone or email, that would be best. However, if your schedule does not permit you to set up a time, feel free to walk on in and we will help you to the best of our ability.




How long do custom designed rings take to be created?


Custom designs usually take about 4-6 weeks to be cast and set! If you have a time crunch, please let us know and we will try everything in our power to help you meet your deadline.




What types of metals can you cast my custom design in?


We can cast custom rings out of white gold, yellow gold, rose gold, 14k palladium, palladium, and platinum! If there are any concerns with skin irratation; we do offer hypoallergenic metals (14k palladium, palladium and platinum)!




Do you sell diamonds?


Yes! We carry both natural mined diamonds and labratory grown diamonds, as well as a variety of diamond alternatives such as; moissanites, sapphires and rubies. Ask us about diamonds today!





General

Do you offer jewelry repairs?


Yes we do! Our process for jewelry repairs is to check the jewelry in for a repair estimate (we insure your piece while it's with us). Then, usually within 24 hours, our onsite jeweler will provide an estimate for your repair. Once the estimate is accepted, repairs typically take 1-2 weeks to complete. There is no charge for providing the estimate!




Do you carry any brands at your store?


Yup! We carry a wide selection of jewelry; Alex and Ani, ELLE, Bella Cavo, Les Georgette, Ever&Ever, Contempo, Mesa Blue, Sloane, Chisel, Thorsten, etc.




Do you sell diamonds?


Yes! We carry both natural mined diamonds and labratory grown diamonds, as well as a variety of diamond alternatives such as; moissanites, sapphires and rubies. Ask us about diamonds today!




What do you recommend for care for my jewelry?


Whether worn every day or only on special occasions, we recommend treating all of your jewelry with care and attention.

Always remove your jewelry and store it carefully in a safe place when working with your hands, such as: performing household tasks, gardening, playing sports, working out, bathing, using abrasive products or engaging in any activity that could damage or cause the loss of your jewelry.

Protect your jewelry from sharp blows and strong pressure.

Limit potential damage by putting your jewelry on at the end of your beauty routine.

Be sure to never wear your jewelry while using chlorinated products or swimming in pools/hot tubs.




Is your store pet-friendly?


Yes!




Is there a phone number where I can text, instead of call?


Sure thing! Our store cell phone number is 717-300-8125!





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1490 Harrisburg Pike

Lancaster PA 17601

717-299-3088

©2020 by Warren Jewellers