Privacy policy

We only collect what we need to help you. That includes:

• Details you give us directly - your name, email and phone number - when you book a consultation, send an enquiry, create an account, or subscribe to The Warren Letter.
• Anything you choose to share about a piece - a budget range, a stone, an inspiration, the design you're imagining.
• Basic technical information your browser sends automatically (device, browser type, and general usage) so the site works and stays secure.

• To reply to you, schedule and confirm appointments, and follow up on a consultation.
• To design, quote and craft a custom or bespoke piece you've asked us about.
• To send The Warren Letter - only if you've subscribed - with new pieces and private viewings.
• To run, secure and improve the website.

We use a small number of cookies: essential ones that keep the site working (such as your cart and session), and basic analytics to understand how the site is used. You can disable cookies in your browser at any time, though some features may not work as well.

We never sell your information. We use a few trusted service providers to run the studio's website and store data securely on our behalf - for example, our hosting and our booking system. They may only process your data to provide those services to us. We may also disclose information if the law requires it.

• Unsubscribe from The Warren Letter at any time - every email has a two-click unsubscribe.
• Ask us to access, correct or delete the information we hold about you.
• Decline cookies through your browser settings.

To make any of these requests, just email us at info@warrenjewellers.com.

We keep your information only as long as needed for the purposes above - to serve you, honour a commission, and meet our legal and accounting obligations - and then remove it.

When you choose to receive text messages from Warren Jewellers, we use your mobile number, your request and your consent record to respond to your enquiry, coordinate a call or studio visit, and follow up on that request. We retain your messaging preferences and opt-out status to respect your choices.

We do not sell or share mobile numbers or text-message opt-in data with third parties or affiliates for their marketing or promotional purposes. Service providers that deliver or support our text messages may process this information only to provide those services to Warren Jewellers.

Message frequency varies. You may receive an initial response and one automated follow-up about each new request, followed by replies from our team as needed. Message and data rates may apply. Reply STOP to stop text messages, or HELP for assistance. You can also contact info@warrenjewellers.com or 717-299-3088. See our SMS terms.

Questions about your privacy? Reach us at info@warrenjewellers.com or 717-299-3088, or visit the studio at 1490 Harrisburg Pike, Lancaster, PA 17601.